Helpdesk Helpdesk Training United States

Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process. While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+ is a widely recognized certification held by help desk technicians. In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging.

Understandably, they may have a short temper when they finally reach you. To calm them down and earn their trust and confidence, you’ll need to adopt a patient attitude. For example, the technician may be speaking with an individual who will lose a major sale if their issue is not quickly tended to. By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Top companies hiring for entry-level help desk jobs

IT support focuses on providing technical assistance for complex product issues. Someone in a help desk support role, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password. They may escalate complicated technical help desk engineer problems like faulty products to IT support. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry.

The average salary range for a Help Desk Support is from $59,938 to $74,467. The salary will change depending on your location, job level, experience, education, and skills. Patience creates room for greater service; it allows the help desk support staff to take enough time to better understand the customer’s problems. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others.

What Does a Help Desk Engineer Do?

When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. Growing in your willingness to learn will help you move beyond the help desk if that is your goal. It will also allow you to sharpen your help desk skills to better serve end users. You’ll discover as you develop your active listening skills that end users will tell you just about everything you need to know to solve their problem.

Support technicians rely on advanced software in order to offer more efficient customer service. This article is part of an IT Career News series called Your Next Move. These articles take an inside look at the roles related to CompTIA certifications. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.


Tonmoy Antu

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